Language: English / Arabic

Duration: 100 hours

Course Description:

The Professional Diploma In business Administration – AI Integrated certification equips professionals with essential business knowledge and practical skills through interactive learning, real-world case studies, and applied exercises. The certification enhance communication, management, customer service, professional conduct, and AI capabilities to improve workplace performance and support sustainable success.

To earn the Professional Diploma In business Administration – AI Integrated (PDBA – AI Integrated) certification are conducted through Prometric. These exams aim to measure the level of professional competence, essential skills, and required proficiency for certification.

Module 1:

This module is designed to lay the groundwork for delivering exceptional customer service. It focuses on creating long-lasting customer relationships by implementing effective customer care strategies. The curriculum includes guidelines for utilizing emerging technologies such as Internet Chat and features interactive scenarios to develop fundamental customer care skills.

Module 2:

This module is designed to develop essential etiquette practices for various business scenarios. Participants will gain proper etiquette for meetings, entertaining, telephone and internet interactions, and handling multi-cultural environments.

Module 3:

This module is designed to equip business professionals with best communication practices and develop business communication as a discipline. This delves into the processes of communication within the business environment, enabling participants to make better choices in their day-to-day communication activities.

Module 4:

This module is aimed at those seeking to pursue a career in management or to enhance their management skills. This provides vital information and skills for making decisions that impact the direction and performance of an organization. It also offers a practical approach to management, addressing challenges and essential skills needed for success, including organizing, prioritizing, delegating tasks, and using technology to improve efficiency.

Module 5:

This module is designed to prepare business professionals by introducing internationally recognized best practices and methodologies in Artificial Intelligence. It develops participants’ professional competencies through a balanced combination of theoretical knowledge and practical application, supported by hands-on exercises, real-world examples, business scenarios, and interactive activities that enhance learning and workplace performance.