General Overview
The Certified Business Professional in Conflict Management CBP-CM certification equips trainees to understand the two fundamental types of typical conflicts, implement essential conflict resolution steps, and practice communication skills to reduce, mitigate, and prevent disputes.
Additionally, it prepares participants to employ strategies for handling challenging individuals, such as dealing with a supervisor, client, or specific department.
Candidates can enroll in the Certified Business Professional in Conflict Management CBP-CM program at any accredited training center across the Middle East and Africa.
Module 1: Understanding Conflict Causes of conflict. Two types of conflict. Rights-based vs. emotional-based approaches. Detached involvement.
Module 2: Essential Steps for Conflict Resolution Four typical conflict approaches. The ABCs of conflict resolution. Gaining buy-in. Consensus-building. Implementation
Module 3: Listening Skills How to listen effectively. Barriers to listening. Questioning techniques. Assessing your listening skills. Listening practice.
Module 4: Communication Skills for Conflict Resolution Building credibility and trust. Expressing emotions. Confrontational language. Escalation process. Positive language.
Module 5: Dealing with Difficult Personalities Denial of conflict. The uncooperative individual. The aggressive/angry person. Handling intimidating situations. Coping with defeat. Managing difficult personalities.
Module 6: Handling Specific Scenarios Dealing with your supervisor or senior management. Managing conflicts with colleagues. Resolving team disputes. Handling subordinates. Managing client conflicts. Case study analysis.
Elevate Your Career with CBP™ Conflict Management Certification
This certification is ideal for professionals seeking to deepen their understanding of Causes of Causes of conflict. Two types of conflict. Rights-based vs. emotional-based approaches. Detached involvement. Including managers, executives, and business professionals. Earning the CBP™ Conflict Management Certification validates your skills and demonstrates your commitment to professional growth. It can unlock new career opportunities and provide a competitive advantage in the tech-driven business world.. For more details, visit: www.ibtamea.com
